Gee today I thought I was going to be able to talk about a nice experience we had at a classy restaurant where we have had great experiences before but boy was I wrong today.
This restaurant normally is able to handle the modifications to a meal with little or not difficulty. Gee someone like me saying that with my allergies is saying a lot.
Today I decided I wanted something with bar-b-que sauce only to find out that it might have had some cross contamination with shellfish. Our server was excellent and I actually felt sorry for him because he had to come over and explain that I couldn't have my meal because of the bar-b-que sauce. Our server asked the manager to come and speak to us but I am very disappointed to say that considering he walked by our table (at least 7 times, yes I counted) he never did come and speak to us. I was able to have a different meal but was very disappointed that I couldn't have what I would have really liked.
This experience is a case of some managers/staff not being able to handle allergies very well and maybe not knowing how to talk to a customer about it. I am not sure if it was the kitchen and/or the manager that wasn't willing to assist in making my experience enjoyable. I did appreciate the effort that our server went to ensuring that I was at least able to enjoy what I had.
I think the next time we are planning on going to this restaurant I will make a phone call before hand to ensure that the manager who we know understands food allergies well is working.
I know people have said to me that I just shouldn't eat out at restaurants but it's difficult when you are a professional to avoid eating out.
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